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1. Introduction

Think Say Do Therapy Services is committed to protecting the privacy of our clients and their
families. This Privacy Policy outlines how we collect, use, store, and disclose personal information in
compliance with the Australian Privacy Principles (APPs) stated in the Privacy Act 1988, as well as
satisfying the requirements of State legislation (South Australia).

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2. Collection of Personal and Sensitive Information

We may collect personal and sensitive information about you and your child, including but not
limited to:

Names, date of birth, and contact information (e.g., email, phone number, address)
Medical history, developmental history, and current health status
Information about general development, speech, and language development and
communication skills
Information about education status, level, and learning needs
Reports from other healthcare providers (occupational therapists, general practitioners,
paediatricians, specialists, other allied health care providers) and educators.

We may also collect sensitive information about you and your child, including but not limited to:

Gender

Race or ethnicity
Languages spoken at home
Religion or belief
Disability or health condition

We may collect this information through forms, interviews, reports, assessments, and discussions
with parents, caregivers, and healthcare providers.

 

We will only collect sensitive information if it is reasonably necessary for us to provide speech pathology services to your child and if you have provided your consent for us to collect such information.

If you have any questions about how we collect and use your personal and sensitive information,
please contact us at admin@thinksaydo.net.au or call 0421222593.

3. Use of Personal Information

We may use your personal information for the following purposes:

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To provide speech pathology services to your child
To communicate with you and your child's healthcare providers
To comply with legal and regulatory requirements
To maintain accurate records of your child's treatment and progress and goals
To monitor the quality of our services and identify areas for improvement
To communicate, collaborate and cooperate with other health organisations and government departments
To investigate and manage complaints
To consider and assess applications for employment with Think Say Do Therapy Services

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4. Storage and Security of Personal Information

We will take reasonable steps to protect your personal information from unauthorized access, use,
modification, or disclosure.

 

We will store your personal information in paper records or electronic systems that are password-protected and accessible only to authorised personnel.

 

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected
and as required by law.

Once we no longer require your personal information for the purposes for which it was collected, we
will take reasonable steps to destroy or de-identify your personal information, in accordance with
our document retention and destruction policies.

 

If we are unable to destroy or de-identify your personal information due to legal or regulatory requirements, we will ensure that your personal information is securely stored and protected from unauthorised access, use, modification, or disclosure.

If you have any questions about how we store and protect your personal information, please contact
us at admin@thinksaydo.net.au or call 0421222593.

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5. Disclosure of Personal Information

We may disclose your personal information to the following parties:

Your child's healthcare providers (with your consent-verbal and/or written)
Third-party service providers who assist us in providing speech pathology services (e.g. other
allied health professionals, schools, educators, and NDIS plan managers)
Government agencies as required by law

Other parties with your consent or as permitted by law

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6. Access and Correction of Personal Information

You have the right to access and correct your personal information held by us.

 

You may also request that we delete your personal information, subject to any legal or regulatory requirements that may
prevent us from doing so.

 

To request access or correction of your personal information, please
contact us at admin@thinksaydo.net.au or call 0421222593.

7. Complaints and Breaches of Privacy

If you have a complaint about how we handle your personal information, please contact us at
admin@thinksaydo.net.au or call 0421222593.

 

We will investigate your complaint and respond to you in writing within a reasonable timeframe.

 

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.

If we experience a breach of privacy involving your personal information, we will take immediate steps to contain the breach, assess its impact and notify you and any relevant authorities as required by law.

8. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. The current version of our Privacy Policy will
be available on our website or upon request. We encourage you to review our Privacy Policy
periodically to ensure that you are aware of any changes.

9. Contact Us

If you have any questions or concerns about our Privacy Policy or our handling of your personal
information, please contact us at admin@thinksaydo.net.au or call 0421222593.

This Privacy Policy was last updated on 07/03/2023.